Shipping Policy

Shipping Policy

At Brotilo, we strive to offer the best shipping experience worldwide. Every day, we deliver to customers across the globe, ensuring high-quality service at competitive prices.

Shipping & Handling

We collaborate with artists and manufacturers worldwide, which influences our delivery times. Special occasions like Valentine’s Day, Mother’s Day, Halloween, and Christmas may cause slight delays.

Processing Time:

  • Orders are processed once payment is accepted.
  • Processing time: 3-7 business days.

Estimated Delivery Times (Business Days)

Country General Cargo Battery/Magnets Cream/Powder/Liquid
United States 10-13 10-13 11-14
Canada 9-12 9-12 11-14
Australia 11-14 10-13 17-20
Germany 10-13 9-12 11-14
France 10-13 9-12 12-15
United Kingdom 7-10 8-11 10-13
Italy 9-12 11-14 13-16
Spain 8-11 8-11 10-13
Mexico 12-15 13-16 12-15
Brazil 12-15 12-15 29-32
Other Countries 11-14 10-16 12-20

📌 Note:

  • These delivery times apply only to standard shipping.
  • International orders may be subject to customs delays, which are beyond our control.
  • Deliveries to military regions are currently limited.

Shipping Fees

  • Free shipping on orders over $80 worldwide
  • USA orders:
    • $0 - $80 → $9.99 shipping fee
    • $80+ → Free shipping
Shipping Carrier Fee Per Order
4PX $6.99
YunExpress $6.99
Wanb Express $6.99
UBI $6.99

Order Tracking

Once your order is shipped, you will receive a tracking link via email. Please allow 5-7 business days for tracking updates. If your order has not arrived by the estimated date, contact us at service@brotilo.com.

Incorrect Address

  • Please double-check your shipping address at checkout.
  • If an incorrect address is provided, we are not responsible for lost or misdelivered packages.
  • If you request a carrier to redirect your package after it has left our warehouse, we are not liable for lost, stolen, or damaged parcels.

💌 Need Help?
Customer service is our #1 priority! If you have any questions, contact us at service@brotilo.com.